Privacy Policy

1. Who We Are

This Privacy Policy explains how MA Roofing Solutions Ltd collects, uses and protects personal information when you contact us, request a free survey, use our website or enquire about our roofing, spray foam removal, ProPERLA coating, roofline, property maintenance or solar panel services.

2. Information We May Collect

We may collect information that you provide directly to us, including:

• Your name, phone number, email address and property address.
• Details about the service you are interested in.
• Photos, measurements or information you choose to send about your roof or property.
• Messages sent through our contact forms, email, phone or WhatsApp.

3. How We Use Your Information

We use your information to respond to enquiries, arrange surveys, provide quotes, carry out agreed work, manage customer service, keep business records and improve our website and services.

We may also use your information to contact you about an existing enquiry, appointment, quote or project.

4. Contact Forms, Calls and WhatsApp

When you contact us through the website, by telephone, email or WhatsApp, we use the details you provide to respond to your enquiry. WhatsApp messages are handled through WhatsApp's own service, so their privacy terms may also apply.

5. Website Analytics and Cookies

Our website may use basic cookies or analytics tools to understand how visitors use the site and to help improve performance. These tools may collect information such as pages visited, approximate location, device type and browser type.

You can control or delete cookies through your browser settings.

6. Sharing Your Information

We do not sell your personal information. We may share information only where needed to run our business, provide our services, comply with legal obligations, work with trusted suppliers or protect our rights.

7. How Long We Keep Information

We keep personal information only for as long as necessary for the purpose it was collected, including to manage enquiries, complete work, maintain records and meet legal, tax or insurance obligations.

8. Your Rights

You may have rights to request access to your personal information, ask for corrections, request deletion, restrict processing or object to certain uses of your data.

To make a request, please contact us at ma.roofingsolutionsltd@yahoo.com.

9. Data Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. No website or digital communication method can be guaranteed as completely secure.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.